Policies

Payment Terms

Payment is required at time of purchase. I-5 Classic Chevy offers safe, secure and convenient payment methods for our customers via PayPal, Visa, MasterCard, American Express, Debit and E-Check Have a question, problem, need assistance or want to pay by credit card over the phone? We can be reached at (615) 225-8592. We are here to help.

Our Business Hours are: Monday - Friday: 8am - 5pm PST

Shipping Terms:

We ship via: USPS and UPS
All orders are processed within 1 business day from time of purchase. Orders are processed Monday-Friday except major holidays. Choose the best shipping option for your needs in checkout. Please include your phone number with your order so the courier can contact you if needed or we can contact you if there is problem or issue with your order. All shipping charges are calculated by actual packaged shipping weight and location.

Combined Shipping Terms:

We automatically will combine shipping. If you order place multiple separate orders or orders with the multiple of the same item and the shipping does not calculate properly, Don't worry. We will combine all multi item orders automatically and send you a refund for the shipping charges the morning of your order processing. This is our standard policy and we do this every morning. You will never have to ask for us to combine your order or ask for a refund. We just do it, 'cause it is the right thing to do. This policy applies to all domestic and international buyers.

International Shipping Terms:

The shipping charge is calculated by the actual weight, size, and your location. International buyers are responsible for all brokerage fees or duty taxes on shipments. I-5 Classic Chevy is not responsible for any additional charges that may be required upon delivery. Please contact your local customs office for more questions regarding this. All international orders must provide a phone number in case the courier must contact you for customs fees and/or delivery.

I-5 Classic Chevy Store Policies:

If your item is damaged in shipping, You must call to get a replacement or file a claim. Our contact info is on the invoice and business card that was in the packaging or please call (615) 225-8592. We may require a photo of the damage item and/or packaging.

If you encounter any issues with your merchandise or need to return or exchange an item please contact us.

Buyers are responsible for all shipping charges and/or price differences when returning or exchanging an item.

If returning or exchanging products, all merchandise must be in NEW condition with the original packaging, materials, and instructions.

If you are shipping an item back for return for any reason, we expect you to properly package the item so it will get to us damage free and in the same condition that we had it delivered to you.

If you received the wrong merchandise, please contact us. All of our contact info is on the invoice and business card that was in the shipping package. We can discuss what is the best solution to make sure you are 100% satisfied depending on the item, location and time frame.

If a package is returned to us due to an in-deliverable or incomplete address, you are responsible for all reshipment costs. If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping. For International customers, the refund will be less all shipping charges and incurred brokerage fees

Returns Terms

Need To Process A Return? Returns are accepted. Please call to arrange a return.

*Package the items securely, seal up the package and tape the label to the package and give the package to the shipping company. We took pride in making sure the product gets to you undamaged and we expect you to do the same. If an item is not packaged properly for return and gets damaged in return shipping. A full or partial refund may not be issued.

Please mail the item back with a copy of the original receipt and write a note on it stating the reason for return and we will sort it out when the package arrives.

Warranty, Defective & Right Of Refusal

If there is any defect in the product upon delivery please contact I-5 Classic Chevy within 2 business days. All of our contact info is on the invoice and business card that is in the shipping package. Warranty on all brand new products will be the manufacturer's warranty and at the manufacturers discretion.
The warranty does not cover:
• Where any fault of the product has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer's recommendations or operating instructions.
We reserve the right to refuse any returns that:
• Are incomplete or missing parts; or
• Are not returned in their original packaging; or
• Wrong item is sent back to us; or
• Show signs of physical damage to the product or its packaging or product has been used; or
• Purchaser fails to show proof of original purchase.